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2. Customer Survey
4. Instructions
   The intent of the St. Charles Parish Sheriff's Office customer service survey is to gain insight into the Sheriff's Office from the eyes of our customers; the citizens we serve. This customer survey is for an overall evaluation of sheriff's office operations and as a tool to monitor our delivery of services.
6. Initial Contact
8. Case Number
10. 1. How did you contact the Sheriff's Office?*
    -- Select One --9-1-1Business LineOther
11. If Other, please specify:
13. 2. Was the phone answered promptly?*
    -- Select One --YesNo
14. Comments:
16. 3. Was the purpose of your contact addressed promptly and courteously?*
    -- Select One --YesNo
17. Comments:
19. 4. How would you rate the initial contact?*
    -- Select One --ExcellentGoodFairPoorNo Opinion
20. Comments:
22. 5. Did the Sheriff's representative show concern for your individual situation?*
    -- Select One --YesNo
23. Comments:
25. 6. How would you rate the courtesy of the Sheriff's Office representative(s) on the scene?*
    -- Select One --ExcellentGoodFairPoorNo Opinion
26. Comments:
28. 7. How would you rate our field representative's ability to resolve your situation?*
    -- Select One --ExcellentGoodFairPoorNo Opinion
29. Comments:
31. 8. Was the Sheriff's Office representative neat and well dressed?*
    -- Select One --YesNo
33. 9. Did your case require an investigator?*
    -- Select One --YesNo

    If you answer Yes, you will be prompted to answer Questions 10-14.
35. 10. Did you receive a post card identifying the investigator assigned to your case?*
    -- Select One --YesNo
36. Comments:
38. 11. Did the investigator show concern for the situation and for you as a victim?*
    -- Select One --YesNo
39. Comments:
41. 12. Are you satisfied with the investigator's explanation of what to reasonably expect from this investigation and any subsequent prosecution?*
    -- Select One --YesNo
42. Comments:
44. 13. Were you kept informed of the progress of your case?*
    -- Select One --YesNo
45. Comments:
47. 14. Please rate your overall satisfaction with the investigation:*
    -- Select One --ExcellentGoodFairPoorNo Opinion
48. Comments:
50. Overall Evaluation
52. 15. How do you rate the Sheriff's Office overall service to you in this situation?*
    -- Select One --ExcellentGoodFairPoorNo Opinion
53. Comments:
55. 16. How could the Sheriff's Office have improved their service to you in this incident?
57. 17. How safe is it to walk in your neighborhood/community at night?*
    -- Select One --Very SafeSomewhat SafeSomewhat UnsafeVery Unsafe
58. 18. Please identify the primary concerns regarding criminal activity in your neighborhood/community or on your street/road:
    -- Select One --Burglary/TheftDrugsGangsVandalismViolent Crime
60. Neighborhood/Street/Road:
62. 19. Please indicate your primary concern regarding nuisance activity in your neighborhood/community or on your street/road:
64. 20. Were you given the opportunity to sign up for CONES (Community Oriented Notification Email System)?*
    -- Select One --YesNo
Leave This Blank:


66. 1. Receive an email copy of this form.
67. Email address

    This field is not part of the form submission.

68. Submit

* indicates a required field